Frequently Asked Questions
Will my rack work with a roam tent?
ROAM Rooftop Tents are designed to fit on most vehicles with roof racks. The general rule of thumb is to make sure that your rack has a Dynamic Weight Capacity of at least the weight of the tent. This is the weight that the rack can physically carry while the vehicle is in motion. When the tent is in use, the weight of the tent plus the weight of it's occupants is effectively dispersed over the entire frame of the vehicle, as well as the tent hinge and ladder, also known as the Static Weight Capacity. This is in theory much much greater, as the frame of the vehicle needs to be strong enough to protect the occupants in the case of an accident or rollover.
That being said, our rooftop tents weigh between 110 lbs and 160 lbs, so what model tent you decide on will depend on how much weight your roof rack can carry. Most aftermarket racks have systems that are specifically designed for most vehicle makes and models, and generally have a higher Dynamic Weight Capacity than most factory racks.
In regards to tent weight capacity, we average 200 lbs per occupant. In the case of the two-person Vagabond, the total weight capacity would be 400 lbs. Our larger four-person tents, the Vagabond XL, max out at 650 lbs. It is also worth noting that the ladder itself has a weight capacity of 320 lbs.
Our stock mounting hardware will fit rack bars with a cross-section of 3.25" width x 2" height. Be sure to mount your racks at the minimum cross rail spacing for your specific tent model as listed below.
Vagabond Lite — 36'' center to center
Vagabond — 48'' center to center
Vagabond XL — 60'' center to center
How do I mount this tent on my car, sub, or truck?
Our rooftop tents are equipped with extrusion rails that run along the length of the tent along with sliding brackets for a universal mounting solution that supports most conventional roof racks. You should, however, check your manufacturer’s roof rack system to ensure it will support the weight of the tent. If you do not have a factory installed roof rack that supports roof top tents, we recommend an after market roof rack or bed rack system designed to mount a roof top tent.
Who are the tents made for?
Many of our customers are outdoor enthusiasts who like to enjoy their activities in a more comfortable, convenient, and safe way than the traditional ground tent.ROAM Rooftop Tents are perfect for surf trips, mountain biking excursions, 4x4 expeditions, and simple weekend family getaways. The flexibility to travel to remote locations and camp wherever and whenever without worrying about finding a dry, flat spot to set up your tent has been invaluable to our clients.
What are the advantages of having a rooftop tent?
Rooftop tents provide many advantages over a traditional tent or other camping arrangement. These benefits include:
• Fast and easy to set up.
• Better wind and rain protection than a conventional tent.
• You are off the ground and away from any animals and insects.
• Great for 4WD vehicles.
• Better view and ventilation than camping on the ground.
• Your tent will not collect as much dirt or sand as a conventional ground tent.
• You do not need a flat spot to set up your tent.
• Rocks and mud are no longer a problem.
• No extra cost for an air mattress, as all of our Vagabond Rooftop Tents come with a high-density premium foam mattress.
• Less expensive than a caravan, trailer or motorhome and takes up less space!
• You can leave the ROAM Rooftop tent on all year long so you will always have a campsite wherever and whenever you need one.
What are the general maintenance guidelines?
When you come back from camping you should consider cleaning and drying your tent. Also, wash the mattress and cover once in a while (only hang dry).
The following are the procedures for cleaning your tent:
• Open the tent fully and brush with a stiff bristled brush / vacuum all dirt from inside of tent
• Use a mild detergent (1 cup of Lysol all-purpose cleaner to 1 gallon of hot water) with warm water and a soft to medium brush to clean the fabric as needed.
• Rinse fabric with warm or cool water of all detergent prior to drying.
• Let it dry under the sun with all windows open. It is important that the tent is completely dry before storage or mildew and mold may occur. This is especially necessary after camping in rain or wet conditions.
• Using a small brush, remove dirt from the zippers. Also, use a silicon spray to keep them lubricated.
• The tents come with a comfortable mattress which includes a washable cover, so you won’t need an air mattress.
Caring for Mold and Mildew:
If there is moisture trapped in the canvas material for a length of time, mold and mildew may start to form. If mold starts to form it can stain the canvas and produce foul odors. This does not make for a pleasant camping experience! In order to handle mold properly, follow these steps:
1. Open the tent up and brush the affected area with a hard bristled brush to get and loose dirt off.
2. Using the same lysol solution discussed above (1 cup lysol to 1 gallon water), wash the canvas using a sponge and the bristled brush.
3. Rinse the tent off with a solution (1 cup lemon juice, 1 cup sea salt, 1 gallon hot water).
4. Once the lysol solution has been properly washed out, let the tent air dry for several hours in order to prevent future mold from forming.
IMPORTANT NOTE: The tent must be completely dry before storage!
If you want to be super cautious and plan on spending a lot of time in the rain, you might consider the following:
After initial set-up, spray the tent with water and allow it to dry completely. This “seasons” the canvas. The water causes the canvas to swell slightly, closing the needle holes where the canvas was stitched. The most effective way to do this is to have the tent out in its first good rain. This process is only required once, but can be repeated as many times as you would like.
As zippers are subjugated to the elements (sand, mud, rain, snow) they will need to be cared for in order to maintain a long life. It is hard to keep mud and dust away from the zippers, so the best thing to do is add some lubrication. Using a lubricant such as Bee's Wax is a great way to protect the longevity of your zipper. Just buy a small block and rub it on the zipper both while open and closed. This should greatly improve the operation of the zipper, and dramatically increase its service life. If mud and dirt does get ground into the zipper, clean it with a damp cloth and then re-lubricate.
The general cleaning of your tent over time can start to break down the waterproofing qualities of the material. Therefor, after washing the material, we suggest re-applying some waterproofing agents. Some waterproofing solutions will also add UV protection as well. A silicone based water repellent such as 303 Fabric Guard or Atsko Silicone Water-Guard work great. These solutions can be found in your local camping store.
Do you do installs?
We do not offer installation of any of our products. However, you check out one of our authorized dealers in your area that stocks ROAM gear and offers installation services.
We do recommend professional installation of our products to your vehicle.
Can I take my tent out in the winter?
Sure can! With a 1" frame, our tents are made to withstand even the heaviest rain, snow, and wind. You can also addquilted insulationthat integrates with the Vagabond Rooftop Tents by snapping onto the internal frame.
Do you sell spare parts?
We currently have a limited selection of replacement parts. Contact us for all spare part inquiries.
Do you sell used or demo models?
We do not currently sell used or demo products.
What is the Shipping Cost and Lead Time?
Items take about 1 to 2 business days to ship if they are in stock. If an item is not in stock, you will see an estimated ship date in bold letters below the add to cart button on the specific product page you are interested in. Shipping transit times can vary between 1 and 7 business days depending on where in the country you are located in relation to our warehouse in Arizona.
We offer standard shipping to anywhere in the lower 48 states. Smaller items such as rugged cases, awnings, coolers, etc will shipped via standard ground (FedEx or UPS). Larger items such as our roof top tents will be shipped via freight directly to your residence.
We can ship to Hawaii, Alaska, or Puerto Rico, however you will need to email our support team in order to get a shipping quote to those destinations.
We can also make accommodations to ship to Canada upon request.
For Freight shipments of roof top tents, please ensure to provide the best contact phone number and email when placing your order. Once your tent ships via freight, you will receive a phone call from FedEx Freight prior to your estimated delivery date in order to schedule a delivery appointment.
Freight delivery appointments are required in order for tents to be delivered to you and you or a friend or family must be in person during the delivery appointment to accept the delivery.
Do you ship internationally?
Currently we only ship internationally to Canada upon request. We are not able to provide international shipments outside of the USA or Canada at this time.
For shipments to Canada, please email our support team with your full shipping address and which products you would like to purchase and our team will get back to you with a shipping quote. Once your order and international shipping costs have been paid for, we will ship the product to you in Canada. Please note you will be responsible for any and all customs, duties, and taxes once your items come into Canada.
What does a shipping an Estimated Shipping Date mean?
The ESD on out-of-stock products is an estimation of when the product will ship, not be delivered to the customer. Also, these are estimations and often out of our control. An ETA is not a guarantee that the product will ship by the stated timeframe. Early = 1-15th of the month. Late = 15-31st of the month.
Do you provide a warranty?
ROAM provides a 1-year manufacturer’s warranty on all material, craftsmanship, and parts. This covers manufacturing defects and does not extend to normal wear and tear, cosmetic blemishes sustained during use, or damage caused by improper use, improper cleaning, or improper storage. ROAM will repair or replace (at our discretion) defective items at no cost to the customer. More information can be found on our warranty page.